What is NAATCH?

The North American Abusive Telephony Clearinghouse works to bring telephone calling campaigns into compliance with applicable laws and regulations.

At both the Federal Trade Commission and the Federal Communications Commission, consumers file more complaints about unwanted telephone calls than any other category. NAATCH works with telephone carriers and other service providers to identify the sources of these calls and do what we can to stem this abuse. Only when necessary do we refer complaints to the FTC and/or FCC.

Huge numbers of inappropriate calls are placed by machine. We address these “robocalls” as well as other types of calls that may be illegal, annoying, fraudulent, and/or posing a threat to the telephone network generally or to a specific function (such as a 9-1-1 center).

In the United States there are a number of statutes that regulate calling campaigns. Those conducting a campaign (or considering it) should be familiar with these statutes and insure they are in compliance. There are stiff penalties for violations. Once accused by authorities of non-compliance, answering inquiries from the regulators can prove expensive (even if penalties are ultimately avoided). So the best bet is to err on the side of caution, and work to avoid placing calls that will generate complaints. Some of the most pertinent legal requirements are summarized on this chart.

You can FILE A COMPLAINT about an abusive call you’ve received by emailing complaint@naatch.org.

If you have a question or other interest in our organization (including if you are a CARRIER, SERVICE PROVIDER, operator of a VOICE BROADCASTING SERVICE, or are running or planning a telephone campaign) you can write to info@naatch.org and we’ll respond within one business day.